Requesting the removal of a case file.
Every Cold Case Vault file is fictional. The characters, names, locations, and events depicted are works of imagination, generated with AI assistance and reviewed under our publication policy. Even with that policy, a generated case file can occasionally include a name, place, or detail that resembles something or someone in the real world — sometimes by coincidence, sometimes because the underlying model has seen the real-world reference often enough to surface it.
If you believe a published case file resembles a real person, place, business, or event in a way that causes you concern, you can ask us to remove it. We treat every notice we receive seriously and we respond to each one.
Single point of contact for take-down requests, illegal-content notifications, and data-protection erasure requests under the EU Digital Services Act (Regulation 2022/2065, Article 16) and the EU General Data Protection Regulation (Articles 17 & 21).
What to include in a notice.
To help us act quickly, please include the following in your message. A notice that omits some of these is still valid — we will follow up for whatever we need.
- The case file you are reporting — the case number (e.g.
CC-0042), the URL on murdermysterygameai.com, or both. - The element of the file you are concerned about — a name, a place, a quoted passage, an image, the case as a whole. Quote the exact text or attach the page if you can.
- Why you believe the element is problematic — for example, that it resembles you, a relative, a real business you operate, or a real event; or that it appears to infringe a copyright, trade mark, or other right; or that it is otherwise illegal under the law of the country in which you are based.
- Your relationship to the affected person or entity — yourself, a family member, a client, a rights holder you represent. We do not require formal authorisation to begin a review.
- How we should reach you — an email address is sufficient.
- An honesty statement — that the information you have provided is accurate and given in good faith. The DSA requires this for formal notices; an informal note works too, but we will ask for it before any take-down decision.
What happens next.
- Acknowledgement — we acknowledge receipt within two working days.
- Review — an editor reviews the file and the notice. Most reviews are completed within seven working days; in complex cases (multiple flagged elements, requests touching multiple files) we will tell you we need more time.
- Decision — we will tell you what we are doing. Possible outcomes are: (a) the case is unpublished and removed from the catalog and from buyers' libraries; (b) the case is re-rendered with the flagged element replaced; (c) we decline the request and explain why. The DSA's “statement of reasons” requirement (Article 17) applies to outcome (a) and (b).
- Appeal — if you disagree with our decision, you can ask for it to be reviewed by reply email. You also retain the right to bring the matter before a court or, in EU member states, an out-of-court dispute settlement body recognised under DSA Article 21.
Data-protection erasure (GDPR Art. 17).
Where a case file describes you, names you, or otherwise identifies you in a way that processes your personal data, you have the right to request erasure under the General Data Protection Regulation, Article 17. The same email address handles those requests. You do not need to use the word “GDPR” or quote any article — just tell us what identifies you and ask us to remove it. We will respond within one calendar month, as required.
What we cannot do.
We can take a case file down. We cannot rewrite history, prevent third parties who may have downloaded a file before take-down from retaining their copy, or pursue users on your behalf. We do not share notices publicly. We will not retaliate against good-faith notifiers; abusive or repetitive notices may be deprioritised (DSA Article 23 permits this).
MW Tech Solutions UG · Nuremberg, Germany
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